FAQ's
Frequently Asked Questions
What areas do you service?
I service most areas of the Hunter Valley, including Pokolbin, Broke, Lovedale, Wollombi, North Rothbury, Branxton, Cessnock and surrounding suburbs.
How do I book?
Once you decide to proceed with booking my services, I will issue a Tax Invoice via email for a Deposit.
The Deposit is one hour’s worth of babysitting and will go towards the first hour on the day of your booking.
This deposit is made via Bank Transfer.
I'm getting Married... What is the process for Weddings?
If you are getting married, I can certainly assist with care!
From Getting Ready to Ceremony & Reception Care, I am flexible to work with what you need.
A Meet & Greet prior to the Day or the morning of is advisable so I can get to know your child/children prior to the Wedding - This helps the day run smoother.
As onsite Wedding Venue care is very specialised, my rates may differ depending on your needs so I will give you personalised quote depending on what may be required.
Do you have a minimum booking period?
Yes, it is a minimum of 3 hours for all bookings.
For shorter commitments, if outside of 15 minutes travel time each way from my home, I may have to charge a travel fee to cover my travel time.
What Days/Times are you available?
I’m available 24 hours per day, 7 days per week with advanced booking.
Saturday's are very popular and these can book out months in advance.
If I get a cancellation, these will be posted on my Social Media pages.
2027 Saturday bookings are filling in quickly so reach out early to avoid disappointment.
Are you able to travel?
My service area is generally within 30 minutes travel time each way of my home.
For anything outside of 30 minutes travel time each way, a travel fee may be added and this is only available for sits longer than 8 hours.
Can you provide extra services such as transport, meals & activities?
Most certainly! I have a reliable, fully comprehensive insured vehicle with many car seats configurations for all ages & educational activities to suit all ages.
Meals are asked to be provided by parents/caregivers.
Why do you ask for a deposit?
This is to secure your preferred date.
Unfortunately, in the past, I have had dates booked in then I’ve never been able to contact them again.
This has meant I have had to say no to other clients and missed out on genuine bookings.
I require care over one day with a break in between the hours of babysitting I require
- is this something you are able to do?
If the location of the babysitting is within 15 minutes of my home, then yes,
a split shift can be catered for.
But it will require a minimum of 3 hours per session.
If the location is outside of 15 minutes of my home, a travel fee will be applied to cover my travel expenses and time.
What Qualifications do you have?
I have a Diploma of Children’s Services completed in 2005, Current First Aid in an Education & Care Setting Certificate along with CPR, Asthma & Anaphylaxis Training, Child Protection Training and a Valid Working with Children Check.
All my qualifications are available to view on request.
What is the process after I secure my booking?
About one week out from your booking, I will make contact to confirm all the details and at this time, parents may wish to send through any information & routines about their children.
This allows the day to run smoothly as I can cater for any interests they may have and discuss any concerns parents may be feeling.
What happens if you aren’t available due to illness?
After being in the Child Care Industry for many years, I can safely say that I believe my immune system is pretty good and I rarely get sick.
But worst case scenario, if this was to happen, I’d be happy to help you source another babysitter and any deposit paid would be fully refundable.
After three years in business, I have never cancelled on anyone.
Why should I choose Wine Country Babysitting?
Along with my extensive 19 years experience and qualifications, Wine Country Babysitting is a registered business with an ABN as a Sole Trader and I am fully insured to provide that extra peace of mind for parents & caregivers.
Can I make a booking at the last minute?
Of course! If I’m available, I will endeavour to assist you with your babysitting needs.
It definately can't hurt to ask - I always try to help out where I can.
Unfortunately, I have to cancel my booking, is my deposit refundable?
In most circumstances, Yes!
I understand that life can happen, especially with children.
However, any cancellations within 24 hours of your booking are non-refundable.
How are payments accepted?
I can accept payments via Bank Transfer or Cash on the day.
All payments must be made at the end of the booking on the day.
A Paid Tax Invoice will be issued for all payments via email within 48 hours of the completed booking.
I need more than one babysitter, can you assist?
Unfortunately, Wine Country Babysitting is just me.
I am happy to work with other Babysitters, but these must be sourced separately to myself as my insurance and business only covers myself.
Do you cater for regular weekly care?
Unfortunately, at this point in time, I am only able to provide occasional, casual babysitting services as I am unable to lock into permanent days per week due to other commitments.
I am also unable to provide Before & After School Care, including drop off & pick up as these services do not allow me to take on full day bookings or child care work.
If you have any other questions, please don't hesitate to call, text or send me an email.